Using Balanced Scorecards to Motivate Agents and Achieve Enterprise Goals
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Complimentary DMG Consulting whitepaper -- Using Balanced Scorecards to Motivate Agents and Achieve Enterprise Goals -- courtesy of KnoahSoft.
Understand how balanced scorecards generate revenue, improve productivity, empower agents, and increase customer satisfaction. Learn best practices for utilizing and automating balanced scorecards for use by agents, departments, and executives.
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