Call Center Banner Stats

Customer Retention
89 results
of 9
Contributor: Ashish Singru
Posted: Tue, 02/17/2009
Ashish Singru

Microsoft’s Ashish Singru knows a status quo marketing strategy is no longer effective. Evolved brands, which are effectively forging relationships with consumers, as well as creating relevant engaging messages and unique customer experiences, are abandoning the traditional broadcast model and are now dominating the Web 2.0 terrain.... Full Content »
Contributor: Blake Landau
Posted: Sun, 02/22/2009
Blake Landau

Microsoft’s Ashish Singru knows status quo marketing is no longer acceptable. Evolved brands, which are effectively forging relationships with consumers, as well as creating relevant engaging messages and unique customer experiences, are abandoning the traditional broadcast model and are now dominating the Web 2.0 terrain. Learning about... Full Content »
Contributor: Bill Price
Posted: Tue, 02/24/2009
Bill  Price

Creating goodwill with the customer is a subtle art. As one of the first companies to create a tailored and authentic online shopping customer experience, Amazon is a master of this concept. Former and first Global VP of Customer Service, Bill Price, discusses with Call Center IQ the process of creating goodwill with the customer and what makes... Full Content »
Contributor: Sampson Lee
Posted: Sun, 04/12/2009
Sampson Lee

In a recession, a "spend less" philosophy is nearly equal to smart living. Especially for "unnecessary items" such as luxury goods, your rational brain will tell you to keep such temptations out.

This poses a severe challenge for all luxury brands. What should they do to survive the economy downturn?

A price cut is the most commonly used... Full Content »
Contributor: James Taylor
Posted: Wed, 05/20/2009
James Taylor

Customer relationship management guru James Taylor is the author of Smart (Enough) Systems and a frequent speaker on enterprise decision management. In an interview with Call Center IQ's Blake Landau, Taylor discusses the importance of customer relationship management in the current economic crisis and why the customer relationship management... Full Content »
Contributor: Guy Maser
Posted: Sun, 07/12/2009
Guy Maser

How Do You Retain Your Customers and Earn Their Loyalty?

It’s like any successful relationship: If you want customers to be loyal to you, you must be loyal to them. For starters, you must have a product or service that delivers as advertised, but that’s just the minimum requirement, kind of like dressing appropriately and smiling... Full Content »
Contributor: David Cliche
Posted: Tue, 07/21/2009
David Cliche

Marketing will never be the same. The way marketers manage the relationships between organizations and customers has changed forever, and, for the first time, the responsibility for managing the brand has been transferred to the consumer.

Your brand has become fluid (whether you were aware of this or not) and the cornerstones of your... Full Content »
Contributor: Shari Swan
Posted: Sun, 07/26/2009
Shari Swan

We believe that personal plays a central role in the way that brands need to approach customers today. Not as a demographic, as a group or as a number, but as individuals with individual needs that demand to be met on an intimate and personal level. We take a "50 Feet From Me" concept in an effort to bring the focus back to the personal. Not... Full Content »
Contributor: Martin Roll
Posted: Tue, 08/18/2009
Martin Roll

In the next five years we will see a rapidly changing landscape across the globe, where the opportunities for businesses to benefit from corporate strategy and product branding efforts will be larger than ever before.

The growing emphasis on branding and brand strategy will move up the boardroom agenda, and branding will become one of the... Full Content »
Posted: Thu, 09/17/2009
Connecting with your Customer on and Emotional Level and Realizing the Resulting Benefits

This economy is not the same, and our call center agents have additional pressures. This presentation will address how to improve your agents’ empathy and interpersonal skills and will overcome the common misperception that empathetic agents are giving away the farm.

• Taking a different approach to quality and embracing it with... Full Content »
Contributor: R. Eric Reidenbach
Posted: Sun, 01/17/2010
R. Eric Reidenbach

One of my clients, a wireless B2B telecom company, was experiencing a significant problem in their call center. They were absolutely inundated with calls—most of them problems. They were spending a significant amount of money trying to manage the call center—adding new call center representatives, training new call center... Full Content »
89 results
of 9
Posted: Thu, 09/17/2009
Connecting with your Customer on and Emotional Level and Realizing the Resulting Benefits

This economy is not the same, and our call center agents have additional pressures. This presentation will address how to improve your agents’ empathy and interpersonal skills and will overcome the common misperception that empathetic agents are giving away the farm.

• Taking a different approach to quality and embracing it with your Full Video »
Contributor: Blake Landau
Posted: Sun, 02/22/2009
PodcastImage
Microsoft’s Ashish Singru knows status quo marketing is no longer acceptable. Evolved brands, which are effectively forging relationships with consumers, as well as creating relevant engaging messages and unique customer experiences, are abandoning the traditional broadcast model and are now dominating the Web 2.0 terrain. Learning about Full Podcast »
Contributor: call center week
Posted: Tue, 07/13/2010
call center week

Call center leaders are canny and battle-tested enough to know that each and every customer touch is a test of the service organization as a whole. But not everyone realizes that each and every customer touch is a test of the entire brand and its promise to that customer. All the advertising, promoting, manufacturing, marketing and selling are ch Full Sector Report »