Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Building an Impactful Voice of the Customer Strategy
September 30, 2010
12:00 PM - 01:00 PM EST
Using Your Voice of the Customer (VOC) to Meet Customer Requirements and Improve Business Performance
September 30, 2010
12:00 PM - 01:00 PM EST
Energizing Customer Support Communities in Facebook and Across the Social Web
September 08, 2010
02:00 PM - 03:00 PM EST
Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom
September 08, 2010
02:00 PM - 03:00 PM EST
Simplified, Streamlined and Empowered: How Unilever Transformed Consumer Services into a Strategic Asset
June 22, 2010
12:00 PM - 01:00 PM EST
How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
June 21, 2010
02:00 PM - 03:00 PM EST
Axeda Webinar: How Leica Microsystems Saved $500,000 Using Smart Services
May 17, 2010
12:00 PM - 01:00 PM EST
Power to the People: How Absa Bank empowered its people to deliver better customer experiences
April 23, 2010
10:00 AM - 11:00 AM EST
How Sprint Resolves FCR Once and for All
April 21, 2010
02:00 PM - 03:00 PM EST
Contact Center Innovation: What the Future Holds
April 20, 2010
02:00 PM - 03:00 PM EST
Speech Analytics Revealed: Myths, Facts and Whodunit?
March 29, 2010
12:00 PM - 01:00 PM EST
Providing a Unique Customer Experience via a Multi-Channel Contact Center
March 19, 2010
02:00 PM - 03:00 PM EST
Providing a Unique Customer Experience via a Multi-Channel Contact Center
March 19, 2010
02:00 PM - 03:00 PM EST
Stop Looking! The FCR Silver Bullet is Already Here
March 03, 2010
12:00 PM - 01:00 PM EST
