Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Empower Your Employees – A “Human” Approach to Call Center Success
March 23, 2011
01:00 PM - 02:00 PM EST
Real-Time Decisions from Speech Analytics
March 08, 2011
01:00 PM - 02:00 PM EST
Tailoring Your Customer Profiles to Meet their Needs
February 25, 2011
12:00 PM - 01:00 PM EST
Channel Enablement: Tips for Effectively Driving Business Growth
February 17, 2011
02:00 PM - 03:00 PM EST
Stop Trying to Delight Your Customers!
February 09, 2011
01:00 PM - 02:00 PM EST
Driving Profits Via Complaint Handling
December 16, 2010
12:00 PM - 01:00 PM EST
Remote Agents: Drive Engagement and Reduce Costs
December 03, 2010
12:00 PM - 01:00 PM EST
Driving Business Success from Social Media
November 18, 2010
02:00 PM - 03:00 PM EST
Driving Revenue, Profit and Customer Satisfaction in a Contact Center
October 25, 2010
12:00 PM - 01:00 PM EST
Using Your Voice of the Customer (VOC) to Meet Customer Requirements and Improve Business Performance
September 30, 2010
12:00 PM - 01:00 PM EST
Building an Impactful Voice of the Customer Strategy
September 30, 2010
12:00 PM - 01:00 PM EST
Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom
September 08, 2010
02:00 PM - 03:00 PM EST
Energizing Customer Support Communities in Facebook and Across the Social Web
September 08, 2010
02:00 PM - 03:00 PM EST
Simplified, Streamlined and Empowered: How Unilever Transformed Consumer Services into a Strategic Asset
June 22, 2010
12:00 PM - 01:00 PM EST
