Sign up to get full access to all our latest content, research, and network for everything customer contact.

DTR: Disrupting The Chat Experience

Add bookmark

Brian Cantor

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Talk about the importance of creating a frictionless, omnichannel experience is impossible to ignore. Stellar, real-world examples of such an experience are very difficult to find.

It is time to distance yourself from the pack and deliver the experience your customers want exactly when and where they want it. An important step in this journey involves adopting a disruptive approach to chat.

CCW Digital's new Disruptive Technology Review reveals how to achieve this more valuable, more customer-centric approach to chat. By following the research-driven recommendations, you won't simply be adding a new channel to your journey you'll be meaningfully improving the customer and agent experiences.

Topics include:

  • Insights into what customers want from digital interactions and how brands are failing
  • Signs of a great chat platform
  • Tips for using chat to boost personalization, agent satisfaction, omnichannel engagement, interaction quality and customer security
  • Specific technologies and metrics  that can maximize results
  • Strategies for ensuring your chat experience gets better over time