Five Steps to Improving the Customer Service Experience




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

According to an Ovum survey of 300 US-based consumers, customers are willing to pay a premium of almost 10% in order to receive great customer service. By improving the customer experience at every touch-point, enterprises will gain more loyal customers who are also likely to act as brand advocates.

This whitepaper provides readers with Ovum’s viewpoints on:

  • How changing consumer behavioral trends are impacting customer service;
  • The importance of various metrics in determining the success of a contact center;
  • The five key steps to improving the customer experience.
TO READ THE FULL STORY