Humanizing the Service Desk




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Despite all of these technological advances and changes in the way people work, the Service Desk industry is still very much customer focused and customer driven – so how do we ensure that the service delivered is still human? How can service maintain the personal touch when it’s delivered through live chat or without any human interaction at all through self help?

This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
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