Humanizing the Service Desk
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
Despite all of these technological advances and changes in the way people work, the Service Desk industry is still very much customer focused and customer driven – so how do we ensure that the service delivered is still human? How can service maintain the personal touch when it’s delivered through live chat or without any human interaction at all through self help?