Special Reports
Special Report: Automating Contact Center Operations In The Generative AI Era
April 30 by Brian Cantor
CCW Digital research confirms that nearly 70% of agents are spending too much time on low-value work. The majority of contact centers, moreover, acknowledge that tasks as fundamental as looking up customer profile information...
The CCWomen Newsletter: April 2023
April 28 by Grace Gilbert
Read the CCWomen April 2023 Newsletter to find our featured content of the month and discover ways to get involved in the CCWomen community!
The CCWomen Newsletter: March 2023
March 30 by Grace Gilbert
Read the CCWomen March 2023 Newsletter to find our featured content of the month and discover ways to get involved in the CCWomen community!
2023 CCWomen Summit Agenda at CCW Las Vegas
March 06 by Grace Gilbert
Workshops, fireside chats, interactive sessions, networking-- check out what CCWomen is offering at CCW Las Vegas 2023.
The CCWomen Newsletter: February 2023
February 28 by Grace Gilbert
Read the CCWomen February Newsletter to find our featured content of the month and discover ways to get involved in the CCWomen community!
The CCWomen Newsletter: January 2023
January 31 by Grace Gilbert
Read the CCWomen January Newsletter to find our featured content of the month and discover ways to get involved in the CCWomen community!
The CCWomen Employee Engagement Brief: Trends and Data
January 25 by Grace Gilbert
Check out the CCWomen 2023 Report for the latest data on employee engagement. Discover emerging trends and gain valuable insights.
Women Leaders in CX, Finance Talk Mentorship at December's CXO for BFSI Event
December 19 by Grace Gilbert
Four CX execs in the finance world share actionable tips and stories on mentorship, coaching, and sponsorship.
Special Report: Future of Agent Assist
November 30 by Brooke Lynch
As customer preferences and behaviors change, agents consistently adapt. When customers adopted digital, agents became fluent across channels, when customers asked for speed, agents worked hard to deliver more efficient, streamlined support. With the ultimate goal of...
