Whitepapers
AI Trends in 2026
November 28 by Brooke Lynch
AI is a major player in the contact center space. From optimizing workflows to enhancing agent expertise, AI has transformed how the contact center operates.
AI Agents: Human-Like Conversations, Enterprise-Grade Execution
November 20 by Brian Cantor
Learn how human-centric AI drives better outcomes with real-time understanding and enterprise execution.
CCW Digital Magazine: Workforce Management
October 30 by CCW Digital Editor
Insights on workforce management from McDonald’s, BeatBox, AdventHealth & more.
2026 CX Trends: Top 10 Strategic Insights
October 17 by NiCE .
The 2026 CX Trends report from NiCE reveals how AI is transforming every customer interaction into an intelligent, connected experience.
The New Customer Playbook: How Customers Measure Quality in 2025
October 07 by Audrey Steeves
Learn how quality expectations are changing and what customers value most.
Turn Insight into Advantage: How AI Memory Elevates the Customer Experience
September 30 by Brooke Lynch
This report will identify the key benefits of AI memory and how it fits into an effective AI strategy.
The New Agent Experience Checklist
September 19 by Brooke Lynch
AI is transforming contact centers—learn how to prepare agents for the new era of CX.
Omnichannel AI Agents
September 18 by Brian Cantor
Discover how omnichannel AI agents transform customer service by eliminating inefficiencies, boosting collaboration, and delivering seamless experiences.
eBook: The generative AI agent 100
September 16 by ASAPP .
eBook: The generative AI agent 100, 100 use cases for contact centers by industry
High-tech, Human Touch: Why Human Contact Center Agents are AI's Perfect Partners
September 02 by CCW Digital Editor
The future of customer experience isn’t about humans versus AI—it’s about harnessing the best of both. This eBook explores how forward-thinking contact centers
Elevating Retail CX & Brand Strategy
August 29 by Brian Cantor
Executive Research Report: Elevating Retail CX & Brand Strategy
Elevating Empathy: Achieving Human Connections in an AI-Powered World
August 28 by Brian Cantor
Learn how AI can empower agents to deliver empathetic, human-centric customer care.
