Whitepapers
State of AI Agents for Customers and Employees
May 30 by Brooke Lynch
Explore how AI agents are reshaping customer service and employee roles in 2025.
Navigating Regulatory and Economic Risk in U.S. Contact Center Operations
May 30 by CCW Digital Editor
Adapt to 2025 U.S. policy shifts with strategies for contact center resilience and growth.
Generative AI agents: Key questions to ask every solution provider
May 22 by ASAPP .
Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation..
Guide: Should you buy an AI agent or build your own?
May 19 by ASAPP .
The customer service leader’s guide to choosing which path is right for your business
CX by the Numbers: 3 Key Trends in 2025
April 30 by Brooke Lynch
In this report we’ll look at two key trends -- personalization and omnichannel experiences.
CCW Digital Magazine: Agentic + Generative AI
April 30 by CCW Digital
CCW Digital Magazine: Agentic + Generative AI, Issue 1 April 2025
Unlocking The AI-Powered Human Workforce
April 30 by CCW Digital Editor
How AI is reshaping agents, operations, and the future of work in contact centers.
The Future of Customer Experience: Executive Insights That Will Define 2025
April 29 by CCW Digital Editor
How leading brands are turning customer experience into a growth engine
IDC InfoBrief: Contact Center Performance
March 31 by CCW Digital Editor
How do your contact center stats stack up? This new IDC InfoBrief dives into the latest metrics to see how your performance compares to others in your industry
The Future of Customer Service: AI and Automation Trends for 2025
March 21 by Brooke Lynch
AI trends in 2025: How CX leaders use automation to enhance support and modernize experiences.
Intelligent Connections: Achieving Unparalleled Revenue Growth & Unbreakable Customer Loyalty With AI
January 31 by CCW Digital Editor
This report provides the answers, highlighting ways to use AI-powered analytics to unify and elevate all facets of the customer journey.
How to Guide: Put The Customer In The Driver’s Seat | Keys To An Empowering Experience In 2025 and Beyond
January 02 by Brian Cantor
Discover how to empower self-directed customers with personalized, seamless support. Explore challenges, strategies, and case studies to transform your CX in 20
