dvsAnalytics is a leading provider of enterprise workforce optimization software that enables organizations to improve their contact center performance while enhancing employee and customer engagement. The Company’s Encore™ Suite includes comprehensive applications for call and screen recording, desktop & speech analytics, quality management, eLearning, workforce management and gamification.Encore’s deep, certified integrations with the industry-leading communication platforms, deliver added features and functionality to guarantee recordings, perform call analytics and forecast call volumes for staffing. Innovative and intuitive, Encore features automated coaching, web-based customer surveys, dynamic playlists, compliance tools, mobile access, and on-the-fly optimization of contact center agent schedules.For over 30 years, dvsAnalytics has successfully delivered these solutions to clients in healthcare, government, hospitality, financial services and contact centers across all industries. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience. Learn more at www.dvsAnalytics.com.