Podcast: Three Pillars Of The Digital Transformation




For the past several years, customer contact leaders have been bombarded with talk about the "digital transformation."

Not wanting to add to that noise -- but also not wanting to downplay the importance -- executive Miao Song breaks down what you REALLY need to know in the new CCW Digital Podcast.

Specifically, she walks through achieving the three pillars of the digital transformation:  the customer-centric focus, the business process component, and the analytics aspect.

"I’m more excited than ever as a CIO because this is a great time for technology to make a difference in the organization regardless of the organization," says Song. "Because every company is now a technology organization."

Listen below: