Podcast: Three Pillars Of The Digital Transformation
For the past several years, customer contact leaders have been bombarded with talk about the "digital transformation."
Not wanting to add to that noise -- but also not wanting to downplay the importance -- executive Miao Song breaks down what you REALLY need to know in the new CCW Digital Podcast.
Specifically, she walks through achieving the three pillars of the digital transformation: the customer-centric focus, the business process component, and the analytics aspect.
"I’m more excited than ever as a CIO because this is a great time for technology to make a difference in the organization regardless of the organization," says Song. "Because every company is now a technology organization."