Podcast: Three Pillars Of The Digital Transformation
Add bookmarkFor the past several years, customer contact leaders have been bombarded with talk about the "digital transformation."
Not wanting to add to that noise -- but also not wanting to downplay the importance -- executive Miao Song breaks down what you REALLY need to know in the new CCW Digital Podcast.
Specifically, she walks through achieving the three pillars of the digital transformation: the customer-centric focus, the business process component, and the analytics aspect.
"I’m more excited than ever as a CIO because this is a great time for technology to make a difference in the organization regardless of the organization," says Song. "Because every company is now a technology organization."
Listen below:
Tags:
digital transformation
