Using Technology to Hire

Gina Scanlon

Furst Person's CEO and founder Jeff Furst talks with Customer Management IQ's Gina Scanlon about his company's hiring techniques, how to determine promising candidates, web-based tools, the ongoing demands of social media and how the at-home agent model is impacing the call center industry. FurstPerson, Inc. is a provider of job candidate assessment tests, web-based hiring systems and recruitment process outsourcing services for the contact center industry.