3 Ways IVRs Will Get Better, 3 Obstacles That Inhibit Success




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

Demand for interactive voice response (IVR), both DTMF (dual-tone multi-frequency, or "touch tone") and speech recognition, continues to grow. IVR comprises the largest single market for hosted contact center solutions, and according to Frost & Sullivan research, this dominance should continue to 2017.

Entitled "Enabling Technology Assessment: Hosted Interactive Voice response," this free report from Frost & Sullivan not only benchmarks the state of IVR but reveals 3 reasons why the form of call center technology will improve and three obstacles that could prevent organizations from unlocking IVR's truest potential.

TO READ THE FULL STORY