Call Center Week Speaker e-Book: Zappos, General Mills, Others on the Customer Experience

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We asked 15 of our great Call Center Week speakers (including leaders from Zappos, NH Hoteles, Valvoline, General Mills and more): What are your most innovative ideas?

We’re proud to share their insights in our complimentary Call Center Innovation | Speaker eBook. Their answers touch on employee engagement, customer service, new technologies, sales tactics and what the call center of the future will look like.