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How-to Guide: How to choose a WFM Provider

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Matt Wujciak

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Everything we once knew about how to go about our work and remain productive is now up for discussion. Of course, the most obvious question in business has become how do we plan for the “new [and chaotic] normal?” 

As a result, workforce management (WFM) has undergone surgical reconstruction - a transformation that will need to be as agile as the changing working landscapes of an unpredictable future.

As customer-centric organizations look to boost their agility, engagement, and performance by investing in new technology, it is important to identify the best strategies and tips to improve workplace productivity and management.

Featuring CCW Digital’s latest research and first-hand insights from bestselling authors and Fortune 500 executives, this How-to Guide will help you:

• Increase work-from-home productivity

• Easily incorporate AI and automation to improve customer experience ROI

• Plan workplace staffing in a changing environment

• Leverage “best-pick” analysis and “what-if” planning around existing algorithms

• Improve your employee pipeline and hiring processes