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Special Report: AI For Agents

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Brian Cantor
03/03/2020

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Your goal is to let “automation handle simple tasks so that agents can focus on complex ones.” What happens if you get what you want?

Many overlook this all-important question, neglecting to consider the fact that their agents will need better tools, better training and a more empowering environment in order to handle this increasingly complex work. With a higher standard for engagement, agents require a higher-caliber contact center experience.

The impetus for this dilemma, AI can also be the solution. It can help agents become more focused, productive and customer-centric -- and this special report reveals how.

Topics include:

• 4 essential qualities for the next-generation Contact Center Agent

• Why your current agent experience is falling short

• Tips for improving training, unifying the CX and empowering agents in “moments of truth”

• 6 specific ways AI can improve efficiency and productivity, while increasing call quality and streamlining knowledge management

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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