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Special Report: Knowledge Management



Matt Wujciak
04/06/2020

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According to a CCW Digital survey of contact center, marketing, customer experience, information technology, operations and C-suite professionals, only 21% of respondents claimed their contact center was successful at knowledge management.

Through case-study driven answers, insightful data, and first-hand analysis from world-class industry contributors (such as Verizon’s head of global consumer sales and services, and Adidas’ President of Golf), this report will uncover:

-Why most Knowledge Management practices are ineffective.

-How to utilize better search and Natural Language Processing (NLP).

-How to increase contact center ROI through better customer data aggregation.

-Tips to improve employee and customer engagement, and enhance your business’ customer experience.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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