Special Report: Knowledge Management
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According to a CCW Digital survey of contact center, marketing, customer experience, information technology, operations and C-suite professionals, only 21% of respondents claimed their contact center was successful at knowledge management.
Through case-study driven answers, insightful data, and first-hand analysis from world-class industry contributors (such as Verizon’s head of global consumer sales and services, and Adidas’ President of Golf), this report will uncover:
-Why most Knowledge Management practices are ineffective.
-How to utilize better search and Natural Language Processing (NLP).
-How to increase contact center ROI through better customer data aggregation.
-Tips to improve employee and customer engagement, and enhance your business’ customer experience.
