The Future of Contact Centers Rests On The 'Edge'
If one considers that 90% of the world’s data has been generated in the last two years, the notion today’s network infrastructure is unlikely to keep up is presumably close, if not accurate. In the case of contact centers, putting the combined burden of media processing of multichannel platforms (voice, email, chat, text) and the exponential levels of data generated, processed, and stored for every interactive communication in the cloud is by no means a small undertaking.
But it is possible.
In this whitepaper, discover how a unique distributed approach to cloud contact centers can enhance business continuity, resilience, security, and big data analysis. Not just cloud. Cloud done right.
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