The Future of Contact Centers Rests On The 'Edge'




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

If one considers that 90% of the world’s data has been generated in the last two years, the notion today’s network infrastructure is unlikely to keep up is presumably close, if not accurate. In the case of contact centers, putting the combined burden of media processing of multichannel platforms (voice, email, chat, text) and the exponential levels of data generated, processed, and stored for every interactive communication in the cloud is by no means a small undertaking.

But it is possible.

In this whitepaper, discover how a unique distributed approach to cloud contact centers can enhance business continuity, resilience, security, and big data analysis. Not just cloud. Cloud done right.

Download the free whitepaper below:

TO READ THE FULL STORY