Using VC101 to Optimize Customer Service Experience
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In over 16 years of supporting customers in the installation and monitoring of contact center business solutions, we have learned many lessons about how to most cost effectively evaluate and optimize the Customer Service Experience (CSE) that is the foundation of delivering your brand promise. In this white paper we identify the role of some key lessons learned as part of a process we call VC101™. The mission of VC101™ is to help ensure customers are optimizing their CSE through the entire life cycle of contact center or communication business solutions.