CCW Winter Executive Report: Contact Center Priorities for 2018

What do contact centers want to achieve and why do these goals matter?

With 2018 right around the corner, CCW Digital is thrilled to present its annual Executive Priorities Report.The customer contact landscape is always changing, and no organization can precisely predict every challenge or opportunity that will emerge.All organizations can, however, set fundamental goals for the coming year – and why those goals will remain important no matter how the landscape changes in the coming year.This report explores those goals. It, more importantly, reveals the steps bus...