2013 Contact Center & Customer Management Executive Priorities Report




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Read the report? Join us on February 27, when the interviewed practitioners will participate in a live, free roundtable discussing the findings and detailing their strategies for 2013 and beyond. Register for "Protect Your Customer Service Investments: Overcoming the Top 4 Challenges for 2013 and Beyond" now.

Call Center IQ Exclusive

Executive Priorities Report: Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities


This research identifies and offers insight on key trends in the customer management/contact center industry related to 2013-14 goals, strategies and budgeting plans. Call Center IQ conducted the research via online/email survey of its database and in-depth interviews with customer management and customer service leaders for global brands and top-performing organizations.

Key decision-making intelligence for chief executives, directors and managers who download this complimentary report includes:

  • Top priorities for 2013-14
  • Key challenges with respect to achieving 12-24-month goals
  • Technology and customer access channel additions and upgrades planned for 2013-14
  • Investment breakouts for customer management and the contact center


This report is a free, exclusive preview of the research Call Center IQ will soon be regularly offering on our upcoming CCIQ Pro website. In addition to offering exclusive research briefs for all areas of call centers, our new premium offering will also include:

-- Case studies from leading Fortune 500 customer management departments
-- Exclusive keynote presentations from C- and VP-level practitioners
-- Training modules for call center and customer experience teams
-- Exclusive webinars and in-person seminar offerings
-- Podcasts and video interviews

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