The Inner Circle Guide to Cloud-Based Contact Centre Solutions
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Aimed at decision-makers and influencers that need an objective view of Cloud solutions, "The Inner Circle Guide to Cloud-based Contact Center Solutions" is now available for download. The report includes:
- Objective assessments of Cloud drivers & inhibitors (including Financial, Flexibility, Functionality, Security, Control, Integration, Performance & Reliability)
- Who's using Cloud, and how has it changed since 2012?
- Best fit for Cloud (contact center sizes, business activity and vertical markets)
- Usage in 2015 - which functionality is beng used in the Cloud today?
- ROI, TCO and timescales
- In-depth responses to end-users' questions about the reality of using Cloud
- Getting the quickest win
- Results from using Cloud
- Market landscape and future plans.