The Inner Circle Guide to Cloud-Based Contact Centre Solutions




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Aimed at decision-makers and influencers that need an objective view of Cloud solutions, "The Inner Circle Guide to Cloud-based Contact Center Solutions" is now available for download. The report includes:

  • Objective assessments of Cloud drivers & inhibitors (including Financial, Flexibility, Functionality, Security, Control, Integration, Performance & Reliability)
  • Who's using Cloud, and how has it changed since 2012?
  • Best fit for Cloud (contact center sizes, business activity and vertical markets)
  • Usage in 2015 - which functionality is beng used in the Cloud today?
  • ROI, TCO and timescales
  • In-depth responses to end-users' questions about the reality of using Cloud
  • Getting the quickest win
  • Results from using Cloud
  • Market landscape and future plans.
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