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AI for CX CCW Analyst Insights CCWomen CX News and Trends Customer Contact Strategy and Operations Customer Contact Workforce

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Turning Data into Profit the Oracle Way

Improving Customer Service Experiences through Business Intelligence and Employee Satisfaction
2009-05-04
Turning Data into Profit: Using the Customer Experience to Drive Improvement and Growth at Oracle
2009-02-17
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Can You See What Customers See

Redesigning Back and Front Office Processes to Improve Customer Satisfaction
2009-03-02
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Lessons From Peter Drucker

Why "Doing the Right Thing" is the Key to Winning Customers
2012-01-04
Drucker’s Surprising View of Corporate Social Responsibility
2010-06-10
Primum Non Nocere: Above All Do No Harm
2010-06-02
What Drucker on Business Ethics Can Teach You About Leadership
2010-03-24
Drucker’s Fundamental Business Decision
2010-01-27
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The Drucker Perspective

Ignorance: The Secret of Demand-Side Innovation?
2011-11-03
Drucker's New Certainties for Developing Strategy
2011-10-06
How to Avoid Major Failure
2011-08-01
Drucker’s Most Incredible Idea
2011-07-05
Quality According to Drucker It’s not What You May Think
2011-05-03
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ExecMojo

Keeping Leadership Talent Engaged Starting With Hiring and Onboarding
2009-06-22
Employer Branding to Empower Recruiting and Retention
2008-09-10
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December 9
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Tech vs. Humanity: Redefining The Agent Role
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