Q&A with 5 C-Level Customer Experience Executives

Lisa Schulman
Posted: 11/02/2016

CCIQ’s Lisa Schulman recently interviewed five C-level customer management executives.  Learn how these accomplished professionals are empowering their contact centers -- and organizations -- to create more customer-centric, more innnovative experiences.

Featured in this guide:

  • Centerpoint Energy's CCO on the customer experience "Holy Grail"
  • FIS Global Retail Payment's CAO on transforming for the next generation of customers
  • Crisis Response Network's CEO on creating a customer-centric culture
  • NOLA 311's Deputy CIO on technology trends
  • DirectBuy's C-Suite Contact Center Executive on the rise of artificial intelligence


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Lisa Schulman
Posted: 11/02/2016

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