Expert Insights: Kirsty Traill, VP of Insights at Hootsuite
We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.
Kirsty Traill is the VP of Customer at Hootsuite. She is a creative, solutions-based thinker, who focuses on delivering the best customer experience whilst optimizing business operations.
At Hootsuite, she is responsible for Voice of the Customer, taking a data driven approach to ensuring Hootsuite customer’s perspectives and needs are understood and surpassed across the customer journey, utilizing customer insight to drive strategic initiatives and deliver a superior customer experience.
In this speaker spotlight feature, Kirsty provides us with insight on how social listening ties in to creating an exceptional experience for users and the biggest challenges organizations come across when it comes to customer contact and customer experience.
