Meet Our CCW Speakers

Leadership Keynote

Adam Gilchrist
Adam Gilchrist
Leadership Keynote
Cricket Australia

2026 Expert Speaker Line-Up

Marie Andriopoulos
Marie Andriopoulos
Manager Customer Service and Experience
VETASSESS
VETASSESS
Cherie Cameron
Cherie Cameron
Head of Workforce Optimisation
RACV
RACV
Eric Cheng
Eric Cheng
Enterprise Architect
Komatsu Australia Pty Limited
Komatsu Australia Pty Limited
Helen Crossan
Helen Crossan
General Manager of Member Services
Australian Retirement Trust
Australian Retirement Trust
Sarah Dale
Sarah Dale
Retail Growth & Planning Manager
BCU Bank
BCU Bank
Kate Dalton
Kate Dalton
Chief Customer Officer
Compass Education
Compass Education
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
AMP
Alicia George
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Lifehealthcare
Roy Hazelwood
Roy Hazelwood
Customer Service Manager
Anglicare Sydney
Anglicare Sydney
Leo Hede
Leo Hede
Kids Helpline Manager
Yourtown
Yourtown
Sian Howatson
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Swyftx
Ashley Humphrey
Ashley Humphrey
Head of Customer Operations
Aurora Energy
Aurora Energy
Graeme Ireland
Graeme Ireland
Senior Workforce Optimisation Manager
WooliesX
WooliesX
MD Kabir
MD Kabir
Group Customer Experience Manager
Sutton Tools
Sutton Tools
Jacky Karam
Jacky Karam
Manager Omni-Channel Services
P&N Bank
P&N Bank
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Vanessa Lyngsted
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
Social Futures
Kerry McCarty
Kerry McCarty
Customer Service Manager / Lead
Z Energy NZ
Z Energy NZ
Brooke McKenzie
Brooke McKenzie
Head of Service Centre
NTI - National Transport Insurance
NTI - National Transport Insurance
Craig Mendel
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Uniting
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Mitchell Palmer
Mitchell Palmer
Chief Operating Officer
Aussie Industries
Aussie Industries
Kim Phillips
Kim Phillips
Head of Customer Operations and Tyro Health
Tyro
Tyro
Cara Pring
Cara Pring
Digital and Customer Experience Director
Winc Australia
Winc Australia
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Fast Cover
Damian Purvis
Damian Purvis
Engagement and Development Lead
Powershop
Powershop
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Meridian Energy
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
TAFE Queensland
Amy-Lauren Saad
Amy-Lauren Saad
Manager, Customer Support
Cleanaway Waste Management
Cleanaway Waste Management
Leonna Sanderson
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Equifax ANZ
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA
George Skaf
George Skaf
National Contact Centre Manager
Bega Group
Bega Group
Agnes So
Agnes So
Chief Customer and Product Officer
HotDoc
HotDoc
Telena Thompson
Telena Thompson
AD Student Experience
University of the Sunshine Coast
University of the Sunshine Coast
Daniel Tollenaere
Daniel Tollenaere
Chief Operating Officer
Story House Early Learning
Story House Early Learning
Nisha Varma
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Brighter Super
Manuela Metz
Manuela Metz
Head of Contact Centre
Australian Motoring Services
Australian Motoring Services
Sarah Chamberlain
Sarah Chamberlain
Head of Customer Operations
Australian Motoring Services
Australian Motoring Services
Miguel Murillo
Miguel Murillo
Global Customer Service Director
Avanos Medical
Avanos Medical
Claire Cunningham
Claire Cunningham
Founder and Managing Director
The Customer Connexion /Coles
The Customer Connexion /Coles
Laurence Fonsdituri
Laurence Fonsdituri
Head of Client Growth
Noble Oak
Noble Oak
Raj Shah
Raj Shah
Country Manager, ANZ
Vonage
Vonage
Ben Hancock
Ben Hancock
Manager of Customer Service Automation Digital and AI
NICE
NICE
Paul Judd
Paul Judd
Senior Solution Architect
Optus
Optus
Kris Ram
Kris Ram
Chief Executive Officer
CDM Direct
CDM Direct
Jennifer Lowry
Jennifer Lowry
Senior Director, Customer Service and Support,
Microsoft
Microsoft
Shehara Hapugalle
Shehara Hapugalle
CX Specialist
Zoom
Zoom
Kumar Ashutosh
Kumar Ashutosh
Principal Program Manager
Microsoft
Microsoft
Amar Roomi
Amar Roomi
Chief Technology Officer
Blue Zebra Insurance
Blue Zebra Insurance
Deanna Jackson
Deanna Jackson
Contact Center Leader
Capricorn Society
Capricorn Society
Christopher Connolly
Christopher Connolly
Director, Presales Engineering APJ
Twilio
Twilio
Bryan Middleton
Bryan Middleton
General Manager Of Outstanding Customer Experience
Contact Energy Ltd
Contact Energy Ltd
Blake Rowley
Blake Rowley
..Senior Manager, Product Specialist APJ
Twilio
Twilio
Mahendra Mane
Mahendra Mane
Customer Solutions Architect
Vonage
Vonage
Basil Botoulas
Basil Botoulas
Senior Vice President of Sales - APJI
Sprinklr
Sprinklr

CCW Awards Judges

Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Fast Cover
Mitchell Palmer
Mitchell Palmer
Chief Operating Officer
Aussie Industries
Aussie Industries
Nisha Varma
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Brighter Super
Craig Mendel
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Uniting
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Meridian Energy
Marie Andriopoulos
Marie Andriopoulos
Manager Customer Service and Experience
VETASSESS
VETASSESS
Sian Howatson
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Swyftx
Leonna Sanderson
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Equifax ANZ

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CCW Digital

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