Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
At-Home Agents: A New Talent Pool Becomes Available
December 23, 2011
11:00 AM - 12:00 PM EST
Export the Contact Center up the Value Chain: Managing Beyond Traditional Queues
December 08, 2011
02:00 PM - 03:00 PM EST
How Virtual Agents Can Reinvent Your Online Self-Service
November 08, 2011
01:00 PM - 02:00 PM EST
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money?
November 02, 2011
11:00 AM - 12:00 PM EST
Preventing Product Returns and Achieving Customer Excellence
October 17, 2011
11:00 AM - 12:00 PM EST
How to Orchestrate a Leading Customer Experience and Grow Your Business
October 12, 2011
12:00 PM - 01:00 PM EST
Proactive Customer Care: Tips and Trends for Delivering an Extraordinary Customer Experience
September 29, 2011
12:00 PM - 01:00 PM EST
Inside Out Experience Design: Break the Rules of Customer Centricity and Succeed!
September 16, 2011
12:00 PM - 01:00 PM EST
Optimizing Voice Self Service Automation for Customer Service
August 25, 2011
12:00 PM - 01:00 PM EST
Reduce Costs, Win Customer Satisfaction with a Call Center in the Cloud
April 27, 2011
11:00 AM - 12:00 PM EST
Create a Competitive Advantage with Customer Experience Optimization
April 04, 2011
01:00 PM - 02:00 PM EST
