Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Homeshore vs. Offshore: The Changing Landscape of Customer Service
February 27, 2012
11:00 AM - 12:00 PM EST
At-Home Agents: A New Talent Pool Becomes Available
December 23, 2011
11:00 AM - 12:00 PM EST
Export the Contact Center up the Value Chain: Managing Beyond Traditional Queues
December 8, 2011
02:00 PM - 03:00 PM EST
How Virtual Agents Can Reinvent Your Online Self-Service
November 8, 2011
01:00 PM - 02:00 PM EST
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money?
November 2, 2011
11:00 AM - 12:00 PM EST
Preventing Product Returns and Achieving Customer Excellence
October 17, 2011
11:00 AM - 12:00 PM EST
How to Orchestrate a Leading Customer Experience and Grow Your Business
October 12, 2011
12:00 PM - 01:00 PM EST
Proactive Customer Care: Tips and Trends for Delivering an Extraordinary Customer Experience
September 29, 2011
12:00 PM - 01:00 PM EST
Inside Out Experience Design: Break the Rules of Customer Centricity and Succeed!
September 16, 2011
12:00 PM - 01:00 PM EST
Optimizing Voice Self Service Automation for Customer Service
August 25, 2011
12:00 PM - 01:00 PM EST
