5 Essential Call Center Changes You Can Make Right Now
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The customer management world is plagued by unsubstantiated myths, and two in particular plague progress for leadership.
Those myths—that the C-level does not support investment into the customer experience and that their extensive budgetary support is even necessary for transformation—neither have basis in fact nor represent a valid excuse for weak contact center performance.
Doing—not simply saying—was the motif at the 8thCall Center Summit, and the result was a c...
