CCW Digital Partners
CCW Digital is the global online community and research hub for more than 140,000 customer contact professionals.
With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry leading live event series. Learn more and become a member by visiting www.customercontactweekdigital.com
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NICE Customer eXperience Analytics (NICE | cXa) has created the digital and analytical transformation necessary for organizations to monopolize the global consumer-centric economy. Our customer experience solutions deliver expansive value via actionable insights from multi-channel customer engagements, harnessing direct and indirect feedback, and structured and structured data. NICE cXa provides the only comprehensive, end-to-end visualization of the customer journey, which provides a holistic view of every customer touchpoint, enabling organizations to evaluate, implement, and gauge business decisions from frontline personnel to the C-Suite. Encompassing our Customer Journey Optimization, IVR Optimization, Digital Containment, Real-Time Personalization, and Total Voice of the Customer applications, NICE cXa helps organizations recognize pain points and engage insights to transform and reshape customer experience into continuous ROI.
Learn more at: www.nice.com/cxa