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Webinar: Conversational AI 101 for Contact Centers

Is there a reason why speech recognition is different for contact centers than home devices? Yes, and there’s a BIG reason -> because only customer service can predict what a customer might say. Understand what that power of prediction means and how conversational AI experts are able to tune the experience to your customer grammars and intents to ensure the highest accuracy possible.


This webinar will take place on:
16 June, 2021
02:00 PM - 03:00 PM EST

Is there a reason why speech recognition is different for contact centers than home devices?

Yes, and there’s a BIG reason -> because only customer service can predict what a customer might say. Understand what that power of prediction means and how conversational AI experts are able to tune the experience to your customer grammars and intents to ensure the highest accuracy possible.

Join our webinar as we uncover:

• Why speech recognition technology is never 100% accurate
• How NLU bridges the gap between what you say vs. what the ASR hears
• Real-world examples of speech-to-text getting it wrong but NLU making it right