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Special Report: Contact Center Security and Fraud Prevention



Matt Wujciak
03/17/2020

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The overwhelming majority of consumers fear fraud increasing in their daily lives. And NICE Enterprise research confirms that 1 in 4 Americans fell victim to fraud in 2019.

This report is your guide to a more qualified, more empowering customer contact environment. After revealing why standard security measures are so problematic, this report offers a clear and concise blueprint for rethinking your strategy to the biggest problem in the contact center: fraud.

This report will help you learn:

• What’s really driving contact center fraud

• How fraudsters think

• How to outsmart them

• How to incorporate real-time authentication

• How to secure each of your channels through an omnichannel approach

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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