8 Habits of Highly Ineffective Outsourcing Relationships




Early adopters of outsourcing have already realized most cost savings and process efficiencies. It’s now about partnerships that influence brand perception, maximize value to end-consumers, and contribute to growth.

Partnering with the Everest Group, global outsourcer TELUS International looks at how to get the most out of your contact center outsourcing (CCO) relationships.

Based on interviews with executives at leading US-based companies, this report:

  • Examines 8 key habits of sub-optimal outsourcing relationships
  • Outlines a 5-step plan for structuring strategic partnerships
  • Provides key recommendations for optimizing your outsourcing portfolio
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