Getting Started with Real-Time Speech Analytics

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This whitepaper explores the rapidly growing segment of live call monitoring, its differences from traditional post-call analytics, and some of the most popular workflows.

A use case from Santander Consumer USA will showcase how to successfully leverage a real-time monitoring tool.

With the real-time monitoring program, SCUSA is able to minimize complaints and maintain better relationships with customers, in addition to avoiding callbacks that might have resulted from an unresolved issue.