#7 LESSONS FROM AN EX-CALL CENTER AGENT: INSIDER TIPS ON EMPLOYEE ENGAGEMENT | Grace Gilbert, Taylor Salmons | Thirsty Thursday
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Who doesn't love a bit of gossip?
This week, we bring you the lowdown on employee engagement from none other than our own Taylor, an ex-contact center agent in the sustainable fashion industry.
Agent and employee attrition rates might be higher than you'd like, but that doesn't mean you can't engage your people. Sometimes, you gotta answer the call from inside the house in order to find solutions.
Join us as we discuss:
- Best and worst strategies for engaging consumer-facing employees.
- The role brand consistency has in amplifying employee loyalty.
- Juicy stories from our worst (and best) customer support experiences.
& Much more!
How are you engaging employees even in turbulent times? And, if you're a consumer-facing employee, what do you wish your company knew about your role? Follow us on IG @ccwomenstrong and let us know your thoughts.
Like what you hear? Give us a shout at ccwomen@cmpteam.com. We'd love to hear from you.
