The US Inner Circle Guide to Customer Contact Analytics 2014
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Comprehensive Guide to Customer Contact Analytics
Leading contact center analyst firm ContactBabel provides an in-depth industry look at how Speech and Interaction Analytics can be used to influence cost, profitability and quality.
What will you learn?
• Primary uses of Customer Contact Analytics
• How to build a business case, including how to estimate ROI
• The technology that drives Speech Analytics
• Overall market landscape