Divya Reddy

Vice President, Engagement Oak Street Health

DAY 1 | Lead with Purpose

10:30 AM Autonomy by Design: Empowering Customers Through Choice & Control

Today’s customers want control — over channels, communication preferences, and outcomes. This session explores how to create experiences that put the customer in the driver’s seat, leveraging technology and data to enhance autonomy without sacrificing efficiency or security.

- Design self-service journeys that prioritize user choice.

- Use AI to adapt experiences in real time.

- Balance automation and human touch for maximum satisfaction.

Check out the incredible speaker line-up to see who will be joining Divya.

Download The Latest Agenda