The pressure is on. Customers want instant, effortless, and personalized experiences—while leadership demands efficiency and growth. This panel brings together trailblazers redefining customer operations in real time. Discover how to align AI, data, and the human touch for maximum impact—and avoid being left behind in a rapidly evolving landscape.

- Leading CX transformation at scale—without breaking the business

- Navigating internal buy-in and tech overload: what’s essential, what’s not

- How top execs are driving adoption of automation, self-service, and analytics

- Avoiding the biggest risks in 2025 CX strategy