Meet the Speakers

2024 Speaker Lineup


Haley Morse
Haley Morse
Chief Customer Officer
Baker Hughes
Geoffrey Burbridge
Geoffrey Burbridge
EVP, Head of the Truist Care Centers
Truist
Neil Gomes
Neil Gomes
Chief Digital Officer
AmeriHealth Caritas
Elizabeth Oates
Elizabeth Oates
Vice President, Guest Services & Consumer Insights
Ulta Beauty
Kim Smith
Kim Smith
Vice President, Reservations and Customer Care
IHG Hotels and Resorts
Fred Kleiman
Fred Kleiman
Vice President, Customer Service, Direct to Consumer
The Tennis Channel
Shannon Yeats
Shannon Yeats
Vice President, Client Success, Contact Center
Entertainment Partners
Daniel Burks
Daniel Burks
Vice President, Product and Process
America's CAR-MART
Rajamma Krishnamurthy
Rajamma Krishnamurthy
Senior Director, Leader Enterprise AI, Responsible AI
Microsoft
Chinmaya Yerramilli
Chinmaya Yerramilli
Senior Director, Deposits Operations
Discover Financial Services
Boris Vishnevsky
Boris Vishnevsky
Senior Director, Emerging Technologies & Innovation Management
Maximus
Casey MacMillan
Casey MacMillan
Senior Director, Community Care
RPM Living
Geoff Estilow
Geoff Estilow
Director, Service Experience
Fidelity Investments