Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Customer Centricity: The Real Reason To Modernize Your Service Experience
July 24, 2020
02:02 PM - 02:02 PM EST
Webinar: The Post-Pandemic Contact Center: What's Next For Remote Work & Digital Customer Engagement
June 30, 2020
02:00 PM - 03:00 PM EST
Webinar: “Extreme self-service” - Automation-first customer service strategies to prepare for a downturn
June 24, 2020
02:00 PM - 03:00 PM EST
Webinar: Scale an Agile Workforce During Massive Disruption: How to Successfully Prioritize Agent Needs in Unprecedented Times
June 11, 2020
02:00 PM - 03:00 PM EST
Answering 5 Crucial Customer Contact Questions As We Move Forward
June 4, 2020
02:00 PM - 03:00 PM EST
Webinar - From Triage to Strategy: The Future of Customer Care Post Pandemic
May 28, 2020
02:00 PM - 03:00 PM EST
Webinar: Can You Deliver A Great Digital Experience In Today's Trying Times?
May 27, 2020
02:00 PM - 03:00 PM EST
The New Norm: Delivering AI powered Customer Experience Within a Remote Workforce
May 20, 2020
02:00 PM - 03:00 PM EST
IBM Webinar: How AI ensures customer and agent success in times of rapid change
May 14, 2020
01:00 PM - 02:00 PM EST
Webinar: The Remote Work Movement Heightens Contact Center Risk
May 13, 2020
02:00 PM - 03:00 PM EST
Webinar: Rescuing Your Customer Experience in a Crisis - Scaling Communications Using Virtual Agents
May 7, 2020
02:00 PM - 03:00 PM EST
Webinar: 4 Key Considerations To Creating Customer Centricity In The Cloud
April 8, 2020
02:00 PM - 03:00 PM EST
Webinar: 5 Myths About Omnichannel You Need To Know
February 26, 2020
02:00 PM - 03:00 PM EST
Webinar: 7 Little Known Ways To Eliminate Customer Pain Points
February 12, 2020
02:00 PM - 03:00 PM EST
