Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Empower Your Customer Care Center with Microsoft Dynamics CRM
January 27, 2016
02:00 PM - 03:00 PM EST
Phone Isn’t Dead: Omni-Channel CRM Needs the Human Touch
January 27, 2016
12:00 PM - 01:00 PM EST
Turn Your Customer Support Portal into a Self-Service Engine
January 12, 2016
01:00 PM - 02:00 PM EST
Six Best Practices for Effective Chat Operations
December 14, 2015
02:00 PM - 03:00 PM EST
Why Omni-channel and CRM Must Be Symbiotic in Your Customer Care Center
October 14, 2015
02:00 PM - 03:00 PM EST
Press 1 ... For a Better Customer Experience And Improved Contact Center Metrics
October 08, 2015
01:00 PM - 02:00 PM EST
How a Call Center Eliminated Over 400,000 Minutes in Hold-Time
September 24, 2015
02:00 PM - 03:00 PM EST
Multichannel Analytics -- You Can't Leverage The Technology Without People and Process
July 23, 2015
01:00 PM - 02:00 PM EST
Building Your Customer Service Strategy for the Post-Voice Era
June 30, 2015
01:00 PM - 02:00 PM EST
CRM for Customer Care Centers: Laying a Foundation for Customer Service Success
April 08, 2015
02:00 PM - 03:00 PM EST
