Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Speech Analytics: Best Practices & Pitfalls to Avoid
September 7, 2016
01:00 PM - 02:00 PM EST
Microsoft Dynamics CRM Knowledge Management: How to Empower Your Service Team
June 8, 2016
02:00 PM - 03:00 PM EST
Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization
April 20, 2016
01:00 PM - 02:00 PM EST
Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization
April 20, 2016
01:00 PM - 02:00 PM EST
Empower Your Customer Care Center with Microsoft Dynamics CRM
January 27, 2016
02:00 PM - 03:00 PM EST
Phone Isn’t Dead: Omni-Channel CRM Needs the Human Touch
January 27, 2016
12:00 PM - 01:00 PM EST
Turn Your Customer Support Portal into a Self-Service Engine
January 12, 2016
01:00 PM - 02:00 PM EST
Six Best Practices for Effective Chat Operations
December 14, 2015
02:00 PM - 03:00 PM EST
Press 1 ... For a Better Customer Experience And Improved Contact Center Metrics
October 8, 2015
01:00 PM - 02:00 PM EST
How a Call Center Eliminated Over 400,000 Minutes in Hold-Time
September 24, 2015
02:00 PM - 03:00 PM EST
Multichannel Analytics -- You Can't Leverage The Technology Without People and Process
July 23, 2015
01:00 PM - 02:00 PM EST
Building Your Customer Service Strategy for the Post-Voice Era
June 30, 2015
01:00 PM - 02:00 PM EST
