Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Watson Virtual Agent: Interact with your customers like never before
September 28, 2016
02:00 PM - 03:00 PM EST
Speech Analytics: Best Practices & Pitfalls to Avoid
September 7, 2016
01:00 PM - 02:00 PM EST
Microsoft Dynamics CRM Knowledge Management: How to Empower Your Service Team
June 8, 2016
02:00 PM - 03:00 PM EST
Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization
April 20, 2016
01:00 PM - 02:00 PM EST
Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization
April 20, 2016
01:00 PM - 02:00 PM EST
Empower Your Customer Care Center with Microsoft Dynamics CRM
January 27, 2016
02:00 PM - 03:00 PM EST
Phone Isn’t Dead: Omni-Channel CRM Needs the Human Touch
January 27, 2016
12:00 PM - 01:00 PM EST
Turn Your Customer Support Portal into a Self-Service Engine
January 12, 2016
01:00 PM - 02:00 PM EST
Six Best Practices for Effective Chat Operations
December 14, 2015
02:00 PM - 03:00 PM EST
Press 1 ... For a Better Customer Experience And Improved Contact Center Metrics
October 8, 2015
01:00 PM - 02:00 PM EST
How a Call Center Eliminated Over 400,000 Minutes in Hold-Time
September 24, 2015
02:00 PM - 03:00 PM EST
Multichannel Analytics -- You Can't Leverage The Technology Without People and Process
July 23, 2015
01:00 PM - 02:00 PM EST
