Special Report: Outsourcing In The Era Of Customer Centricity

Brian Cantor

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights click here. By clicking the "Download button" you agree to the terms of our Privacy Policy.

Today’s customers want it all – personalized conversations, easy interactions and quick resolutions across all contact channels. For a contact center community that has historically struggled to meet basic demands in one or two channels, this heightened standard can seem daunting, if not impossible.

Do not be intimated. By redefining the role of the contact center, leveraging new technology and elevating the employee experience, leading organizations are proving that it is indeed possible to wow customers without breaking the bank. 

A key part of this transformation involves outsourcing.

Rather than focusing on the stigma, these companies are leveraging partners to bolster contact operations and deliver unparalleled experiences. This report shines a light on those opportunities. 

Topics include:

  • 6 demands in the era of customer centricity
  • Can outsourcing actually create more value for customers?
  • 7 steps to elevating the contact center operation
  • 4 ways CX partners are becoming pro-customer