Meet Our CCW Speakers

Leadership Keynote

Adam Gilchrist
Adam Gilchrist
Leadership Keynote
Cricket Australia

2026 Expert Speaker Line-Up

Marie Andriopoulos
Marie Andriopoulos
Manager Customer Service and Experience
Vetasses
Vetasses
Cherie Cameron
Cherie Cameron
Workforce Optimisation Head
RACV
RACV
Andrew Cass
Andrew Cass
Executive Manager - Customer Solutions
Australian Unity
Australian Unity
Sue Coe
Sue Coe
Client Services Manager
Red Health
Red Health
Helen Crossan
Helen Crossan
General Manager of Member Services
Australian Retirement Trust
Australian Retirement Trust
Sarah Dale
Sarah Dale
Retail Growth & Planning Manager
BCU Bank
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
AMP
Alicia George
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Lifehealthcare
Abhi Gudidevuni
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Megaport
Roy Hazelwood
Roy Hazelwood
Customer Contact Centre Manager
Anglicare Sydney
Anglicare Sydney
Hana Hellou
Hana Hellou
Customer Support Manager
Primo Foods
Primo Foods
Greg Hodge
Greg Hodge
Head of Customer Connect
Johns Lyng Group
Johns Lyng Group
Sian Howatson
Sian Howatson
Head of Customer Insights & Automation
Swyftx
Swyftx
Ashley Humphrey
Ashley Humphrey
Head of Customer Operations
Aurora Energy
Aurora Energy
Graeme Ireland
Graeme Ireland
Senior Workforce Optimisation Manager
WooliesX
WooliesX
MD Kabir
MD Kabir
Group Customer Experience Manager
Sutton Tools
Sutton Tools
Jacky Karam
Jacky Karam
Contact Centre Manager
P&N Bank
P&N Bank
Taimoor Khan
Taimoor Khan
Director, Customer Experience
Mad Paws
Mad Paws
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Dallas Lennon
Dallas Lennon
Manager, Customer Support
Pepper Money ANZ
Pepper Money ANZ
Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
ATO
Vanessa Lyngsted
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
Social Futures
Vivienne Manapsal
Vivienne Manapsal
Customer Experience Manager
Royal Canin
Royal Canin
Brooke McKenzie
Brooke McKenzie
Service Center Manager
NTI - National Transport Insurance
NTI - National Transport Insurance
Craig Mendel
Craig Mendel
Senior Manager of Information Technology and Customer Experience
Uniting
Uniting
Bryan Middleton
Bryan Middleton
General Manager Of Outstanding Customer Experience
Contact Energy Ltd
Contact Energy Ltd
Eleni Miller
Eleni Miller
General Manager of Customer Service and Business Support
APT Travel Group
APT Travel Group
Renee Moore
Renee Moore
Head of Customer Service
Bega Group
Bega Group
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Lisa Nassif
Lisa Nassif
Contact Centre Manager - Sales
nib health funds
nib health funds
Jay Norman
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Century Yuasa Batteries
Rebecca Pacey
Rebecca Pacey
Chief People & Transformation Officer
Infinite Care
Infinite Care
Kim Phillips
Kim Phillips
Head of Customer Operations and Tyro Health
Tyro
Tyro
Cara Pring
Cara Pring
Digital and Customer Experience Director
Winc Australia
Winc Australia
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Fast Cover
Damian Purvis
Damian Purvis
Engagement and Development Lead
Meridian Energy
Kristina Pushik
Kristina Pushik
Contact Center Manager
Bingo Industries
Bingo Industries
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Meridian Energy
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
TAFE Queensland
Amy-Lauren Saad
Amy-Lauren Saad
Manager, Customer Support
Cleanaway Waste Management
Cleanaway Waste Management
Leonna Sanderson
Leonna Sanderson
Chief Operations Officer
Equifax ANZ
Equifax ANZ
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA
Agnes So
Agnes So
Chief Customer and Product Officer
HotDoc
HotDoc
Melissa Sutton
Melissa Sutton
Head of Customer Experience Centres
Allianz
Allianz
Telena Thompson
Telena Thompson
Associate Director Student Experience
University of the Sunshine Coast
University of the Sunshine Coast
Daniel Tollenaere
Daniel Tollenaere
Chief Operating Officer
Story House Early Learning
Story House Early Learning
Nisha Varma
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Brighter Super

GOVCC Speakers

Carla Armanet
Carla Armanet
Executive Director, Customer Experience & Engagement
Metropolitan Memorial Park
Metropolitan Memorial Park
Matt Hou
Matt Hou
Customer Engagement Team Manager
Western Sydney Local health District - Mount Druitt Hospital
Western Sydney Local health District - Mount Druitt Hospital
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
TAFE SA
Larissa Ivacheff
Larissa Ivacheff
Customer Experience and Analytics Director
Sydney Metro
Sydney Metro
Patrick Lloyd
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director
ATO
ATO
Kate M
Principal CX/Service Design Lead
NSW Telco Authority
NSW Telco Authority
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Lake Macquarie City Council
Bronwyn Riley
Bronwyn Riley
Head of Core Customer Services
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Nandita Sharma
Nandita Sharma
Director, Ai Standards (Commonwealth)
Digital Transformation Agency
Digital Transformation Agency
Anna Thomas
Anna Thomas
Customer Experience Lead
icare NSW
icare NSW
Ben Thompson
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Waverley Council
Sophie Uldrich
Sophie Uldrich
Snr Manager Customer Service and Operations
Transport Accident Commission
Transport Accident Commission
Catherine Veronesi
Catherine Veronesi
Customer Service Manager
City of Sydney
City of Sydney
Matthew Wormald
Matthew Wormald
A/Assistant Commissioner
Fire and Rescue NSW
Fire and Rescue NSW

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