Call Center Banner Stats

Personalized Customer Communication
124 results
of 12
Posted:

For as challenging as it is to acquire new business in today’s competitive economic environment the task of satisfying your customers while continually meeting demanding revenue quotas is even more daunting. Maximizing engagement is pivotal for retaining your customers and transforming them into repeat buyers, and success in this arena... Full Content »
Posted:

How many times have your loyal customers become frustrated having been asked to repeat their information? Or had to explain their special situation or circumstances every time they call? Today’s customers expect not only fast and reliable, but more and more personalized customer service.
 
Customer-focused enterprises, like Energen... Full Content »
Posted:
What if your Salesforce Community provided fast access to all of the answers your members need, wherever that content resides?      Now, what if your Salesforce Community could actually learn from your members?  What if it could analyze user activity and automatically deliver the content that will help each user be successful?... Full Content »
Posted:

This one-hour complimentary webinar by TARP and Whirlpool on lowering call center operations through customer relationship management will help you:


Identify causes of customer call center contact and escalation

Select the top three opportunities to eliminate call center service contacts

Justify investments in customer education... Full Content »
Contributor: Jeanne Bliss
Posted: Tue, 03/03/2009
Jeanne Bliss

Top Ten Customer Management Tips for Companies and Customers

In this economic crisis, when our nerves are raw and we are stretched like a rubberband ready to snap—we all need a kinder hand, a kinder voice…just plain more kindness in our lives. Nearly every interaction tests us now. Opening the cell phone bill and gasping…... Full Content »
Contributor: Herb Sorensen
Posted: Wed, 03/18/2009
Herb Sorensen

Herb Sorensen, author of Inside the Mind of the Shopper, has spent his career studying the microscopic analysis of millions of shopping trips. He knows what customers are thinking. Sorensen believes improving the efficiency of the retail experience is no longer an option and explains how to improve customer engagement through enhanced customer... Full Content »
Contributor: Shaun Smith
Posted: Sun, 04/26/2009
Shaun Smith

It is true that customers buy less in an economic recession. But the fact is that they still buy—customers are just choosy about where they spend their money. So the question is, why don’t customers buy from you? Where is your customer loyalty? If you are in a commodity market, then your customers may well be seeking lower cost... Full Content »
Contributor: James Lucas
Posted: Sun, 06/07/2009
James Lucas

There is one large business truth in traumatic times: either you’re exploiting change, or change is exploiting you. The understandable norm is to hunker down. This can work only as long as customers are willing to cooperate and competitors follow suit. But it misses the opportunity presented by the crisis. This article outlines seven... Full Content »
Contributor: Bill Price
Posted: Tue, 07/14/2009
Bill  Price

During an economic crisis, customers become nervous about their income futures. They tend to reconsider all of their commitments and reconsider the companies that merit their ongoing business during the stressful times.

Companies that shirk customer experience during an economic crisis do it at their own peril, providing ample reason for the... Full Content »
Contributor: Blake Landau
Posted: Tue, 07/21/2009
Blake Landau

Since Colin Shaw’s presentation at the 2008 IQPC Customer Feedback conference, he has been focusing on his newest book The DNA of Customer Experience: How Emotions Drive Value. On the heels of the 2009 Customer Feedback week conference Customer Management IQ’s Blake Landau caught up with Shaw, who discusses the future of customer... Full Content »
Contributor: John Turnbull
Posted: Sun, 07/26/2009
John Turnbull

For many years, organizations have focused on customer satisfaction but only the tangible, rational needs of the customer through an emphasis on products, pricing, processes and so on. A customer who is "just" satisfied, however, is unlikely to be a passionate supporter. Passion, loyalty and advocacy are driven by emotions rather than reason;... Full Content »
124 results
of 12
Posted: Thu, 09/17/2009
The Bottom Line Impact of Customer Centricity

Discover best practices in customer centricity and find out the rationale and the process of how Horace Mann Insurance went from product focus to customer centricity. In this case study you will discover:

• How to quantify revenue associated with poor customer experiences• Why it’s important to move from customer satisfaction, t Full Video »
Contributor: Blake Landau
Posted: Tue, 07/21/2009
PodcastImage
Since Colin Shaw’s presentation at the 2008 IQPC Customer Feedback conference, he has been focusing on his newest book The DNA of Customer Experience: How Emotions Drive Value. On the heels of the 2009 Customer Feedback week conference Customer Management IQ’s Blake Landau caught up with Shaw, who discusses the future of customer experience Full Podcast »
Contributor: call center week
Posted: Sun, 01/17/2010
call center week

Datamonitor’s research report, The Rise of Outbound Applications in an Economic Recession, reveals the reason that companies are demanding outbound IVR. Customers want to take your outbound calls and talk to your IVR for convenient services that make their lives easier. Interactive outbound IVR allows contact centers to reach out to custome Full Sector Report »