Business Intelligence

Banks and financial services companies are facing a growing number of challenges, from rapid digitalization to increased mobility and the emergence of new competitors leveraging technology. The agil...

The marketing landscape of 2013 is a menagerie of media vehicles, digital tools & platforms, Big Data initiatives, sales channels and influencer programs — all requiring coordination, integrat...

Innovative support leaders have found a way to exploit the big, unstructured data at their fingertips to bring actionable insight (and significant service improvements) to their organizations. In t...

In this interview, Chris Ciccarello, Senior Director Pricing and Customer Analytics at ConAgra Foods, illustrates how ConAgra established itself as a Big Data leader when it was an emerging area of...

Have you started thinking about how your company will value and leverage your big data assets? If not, it’s time to play some catch up. Cross industry businesses have welcomed big data analy...

North America is mired in a low growth funk driven by cautious consumer spending and frugal capital expenditures. For 2013, many CEOs are bracing for zero or even negative revenue performance....

If it could transform the game of baseball, imagine what it can do for your organization. On second thought, forget about imagining. Come November, the ability to revolutionize the way your orga...

Conventional wisdom says that being more innovative is critical for enterprises looking to enhance competitiveness and improve financial performance. However, the reality for many firms is very dif...

From 1975 to 1995 Drucker wrote a column for The Wall Street Journal. On October 21st, 1993 his column was entitled "The Five Deadly Business Sins."It could have been called "The Five Deadly Marketi...

Call centers, or contact centers if you prefer, have been forced onto the back foot during most of their relatively short history. They have fallen into the trap of ‘inheriting the sins of...

This guide is a chapter from the 2012 edition of "The US Contact Center Decision-Makers’ Guide" by ContactBabel, the leading Contact Center Industry Analyst. It details how usage of Email, Ch...

It will come in the form of aggressive vendor marketing copy. It will come in the form of updates about new strategies your competitors are employing. But when it comes to meaningfully improving y...