18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Patrick Lloyd
Contact Centre Transformation and ATO Interactions Strategy Director ATO
Customer Contact Week ANZ 2026 - Day One
9:10 AM Keynote Panel | The CX Tipping Point: What 2026 (and Beyond) Demands from Contact Centres
Customer expectations, workforce dynamics, and technology adoption are all reaching a tipping point. This panel brings together senior leaders to explore what the next phase of customer contact looks like and how organisations can prepare now for what’s coming in 2026 and beyond.
Key Takeaway - Understand the critical shifts shaping the next era of customer contact and identify practical steps to future-proof your organisation.
Check out the incredible speaker line-up to see who will be joining Patrick.
Download The Latest Agenda
