Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
3 Steps To Empowering Predictive & Proactive Customer Engagement
October 24, 2018
02:00 PM - 03:00 PM EST
The Contact Center’s Guide to Fraud Prevention
October 03, 2018
02:00 PM - 03:00 PM EST
Making Stronger Authentication & CX Co-Exist
September 19, 2018
02:00 PM - 03:00 PM EST
Wowing The “Now” Customer: Lessons From 1 Million Calls
August 30, 2018
02:00 PM - 03:00 PM EST
Leveraging Customer Data to Drive A Personalized and Frictionless Experience
August 29, 2018
02:00 PM - 03:00 PM EST
Driving Extreme Employee Engagement in a Highly Dispersed Workforce
August 08, 2018
02:00 PM - 03:00 PM EST
How to Make Human Connections Using Customer Intent
July 25, 2018
02:00 PM - 03:00 PM EST
Transforming the Voice of Customer: Turning insights into Action
July 17, 2018
02:00 PM - 03:00 PM EST
Securing Call Center Payments with PCI-Validated Point-to-Point Encryption (P2PE)
July 11, 2018
02:00 PM - 03:00 PM EST
Insight into Top Three Contact Center Priorities: Omnichannel, Metrics & Workforce Management
June 26, 2018
01:00 PM - 02:00 PM EST
How to create a global digital platform to support a connected student community across 100 offices in 36 countries
June 14, 2018
12:00 PM - 01:00 PM EST
Make the Shift from Closing Gaps to Driving Value in Your Contact Center
June 14, 2018
02:00 PM - 03:00 PM EST
Supercharging Your Client Success Tech Stack Using Voice-of-Customer Data
June 05, 2018
02:00 PM - 03:00 PM EST
Top 5 Ways Great Customer Service Leaders Deliver Amazing Experiences (for Customers and Agents)
April 26, 2018
02:00 PM - 03:00 PM EST
