Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Improving Sales Effectiveness & The Customer Experience
February 27, 2019
02:00 PM - 03:00 PM EST
Insurers Explore Their Future with Implementing Emerging Technologies
February 13, 2019
02:00 PM - 03:00 PM EST
How to Beat Every Goal for 2019 through Agent Empowerment with AI
January 30, 2019
02:00 PM - 03:00 PM EST
Combating Agent Apathy & Turnover Through Coaching, Career Planning & Agent Feedback
November 14, 2018
02:00 PM - 03:00 PM EST
Top Tips for Midsize Businesses to Win the Cloud Customer Service Game
November 7, 2018
02:00 PM - 03:00 PM EST
3 Steps To Empowering Predictive & Proactive Customer Engagement
October 24, 2018
02:00 PM - 03:00 PM EST
Wowing The “Now” Customer: Lessons From 1 Million Calls
August 30, 2018
02:00 PM - 03:00 PM EST
Leveraging Customer Data to Drive A Personalized and Frictionless Experience
August 29, 2018
02:00 PM - 03:00 PM EST
Driving Extreme Employee Engagement in a Highly Dispersed Workforce
August 8, 2018
02:00 PM - 03:00 PM EST
Transforming the Voice of Customer: Turning insights into Action
July 17, 2018
02:00 PM - 03:00 PM EST
Securing Call Center Payments with PCI-Validated Point-to-Point Encryption (P2PE)
July 11, 2018
02:00 PM - 03:00 PM EST
Insight into Top Three Contact Center Priorities: Omnichannel, Metrics & Workforce Management
June 26, 2018
01:00 PM - 02:00 PM EST
