Meet Our CCW Speakers

Meet The Voices Of CCWinter 2025:

Jonathan Barouch
Jonathan Barouch
General Manager of Contact Centres
Zendesk
Zendesk
Cuong Chi
Cuong Chi
Contact Centre Manager
Wilson Parking
Wilson Parking
Sue Coe
Sue Coe
Head of Operations
RedHealth Independent Medical Assessments
RedHealth Independent Medical Assessments
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
AIA Australia
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
AMP
Sara Elmstrom
Sara Elmstrom
Chief Executive Officer
CXO2
CXO2
Laurence Fonsdituri
Laurence Fonsdituri
Former - Head of Customer Care
QuiteLike & Swaggle, Coles Group
Kahlil Gray
Kahlil Gray
Workforce Planning & Analytics Manager, Customer Engagement, Retail Markets
Alinta Energy
Alinta Energy
Claudia Grinzi
Claudia Grinzi
Head of Member Services
Flybuys
Flybuys
Duncan Guy
Duncan Guy
Chief Executive Officer
SensesWA
SensesWA
Jen Harding
Jen Harding
General Manager Engagement Education and Advice
HESTA
HESTA
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Johns Lyng Group
David Honour
David Honour
Acting Enquiries Manager,
Holmesglen
Holmesglen
Luke Hutchinson
Luke Hutchinson
Director Student Experience
TAFE SA
TAFE SA
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
TAFE SA
Sarvesh Jerath
Sarvesh Jerath
COO
Data GMZ
Netna Johnstone
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Chemist Warehouse
Vanessa Kraut
Vanessa Kraut
Customer Experience Lead
Bega Group
Bega Group
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Uniting
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service
APT Travel Group
APT Travel Group
Richard Minta
Richard Minta
Senior Manager: Solutions Consulting
Sprinklr
Sprinklr
Renee Moore
Renee Moore
Customer Contact Director
Bega Cheese Limited
Bega Cheese Limited
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Deepa Nair
Deepa Nair
Trainer - Customer Service & systems Student Recruitment,
Holmesglen
Holmesglen
Anthony Nguyen
Anthony Nguyen
Senior Manager: Platform & Enablement
Great Southern Bank
Megan Papadopoulos
Megan Papadopoulos
General Manager of Customer Contact
Bendigo & Adelaide Bank
Bendigo & Adelaide Bank
Peter Perla
Peter Perla
General Manager - Customer Operations
SUPA: Smart Urban Properties Australia
SUPA: Smart Urban Properties Australia
Titus Peter
Titus Peter
Head of Student Recruitment
Holmesglen
Holmesglen
Damian Purvis
Damian Purvis
Customer Service Team Lead
Meridian Energy
Meridian Energy
Kunal Rahalkar
Kunal Rahalkar
CEO
Data GMZ
Harold Rey P. Ladaran
Harold Rey P. Ladaran
Chief Executive Officer
Splace BPO
Splace BPO
David Vincent
David Vincent
Partner
CXO2
CXO2
Crystal Whitton
Crystal Whitton
Head of Virtual Customer Support
Medibank
Medibank
Song Yeap
Song Yeap
Customer Channels Lead
Barwon Water
Barwon Water
Andrew Carlson
Andrew Carlson
Customer Channels
Medibank
Medibank
Jayden Zullo
Jayden Zullo
Head of Solutions Engineering, ANZ
Dialpad
Dialpad
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC
Kate Small
Kate Small
Senior Lead for Global Program Health & Development
Cash App
Cash App

VIEW THE FULL AGENDA TO SEE WHAT THEY ARE PRESENTING ON!


Customer Contact Week Australia and New Zealand - 2026 Agenda Coming Soon

Customer Contact Week Australia and New Zealand - 2026 Agenda Coming Soon

The Customer Contact Week (CCW) ANZ 2026 agenda is currently in development and will be launched soon as we prepare for our next event in Sydney, 18–19 March 2026 at Royal Randwick Racecourse. In the meantime, download the 2025 CCW ANZ Event Guide to explore why this is the leading ...

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