Rachel Hamlen, Head of Customer Experience at FairVine Super, will delve into how we can continue to drive valued, relationship-based interactions with our customers by developing a unified brand voice and maintaining quality after-care service. Find new ways to build brand trust and customer loyalty through your people, processes and technology.

The results? Valued brand loyalty, a decrease in call volumes and positive customer experiences even when your customers are at their most unpredictable.

• Remaining relevant amongst your customer base: keeping your teams aware of your brand offerings and illustrating a unified voice
• Using the data entering all levels of your organisation to drive internal proactivity and customer strategies
• Having the right technologies and solutions in place to drive customer interactions and increased ROI